Swiss Learning Hub AG

Data protection policy and information duties

We welcome your visit to our website and your interest in our company, our products and our services. Transparency in relation to data protection and data security of visitors to our website, customers and contractual partners is a matter of great importance to us. We take the protection of your personal data very seriously in all of our business processes. On the occasion of your visit to our website and the data otherwise made available to us, we would like to tell you which data we store, when it is stored and how such data is used – always with due regard to the applicable provision of data protection in particular the Swiss Federal Act on Data Protection (FADP), the associated regulation and the European General Data Protection Regulation (GDPR).

1. Name and Contact details of the Controller

Swiss Learning Hub Ltd. Maneggstrasse 17, 8041 Zurich (we, us, SLH Ltd.) is responsible, under the applicable law, for the processing and security of the data collected on this website. All (mobile) applications that refer to this Data Protection Policy are also subject to data processing by us. An overview of the Swiss Learning Hub´s structure is available under:

https://www.swisslearninghub.com/en/about-us/company/

2. Which of your data do we store?

2.1 Anonymous data collection

If you access our website, our web server automatically gathers information of a general nature. This includes:

• the type of web browser and operating system used,
• the domain name of the Internet service provider,
• the IP-address of the computer used,
• the website from which you are visiting us,
• the pages that you visit on our site as well as the date and duration of your visit.

• Requests for information, advice and demonstrations, contact or support request forms regarding products and services; event registration; white paper downloads; account registration: last name, first names, company name, position, email address (mandatory fields). Other mandatory fields, as required: request and advice modules, possible date, subject, message, street, postal code, town, country. Optional fields: telephone number as well as other possible dates, customer number.
• Access to the training and learning platform time2learn: personal master and communication data, e.g. name, address, dates of birth, marital status, occupation, telephone number, e-mail address).
• Investor service, customer magazine order form, press inquiries: last name, first name, street, postal code, town, country, email address (mandatory fields). Optional fields: company name, function, telephone number, fax number, message.
• Various newsletters about products and services: title, first name, last name and email address (mandatory fields).
• Blog: Your name, email address and comment. This information is required to counteract spambots. Your email address will not be published, but it is used to contact you to answer any questions.
• Online application: name, email address, telephone number, CV, references, diplomas/certificates, motivation, open job advertisement applied to (mandatory fields).

3. For what purposes do we use your data? / Purpose and legal basis of the processing of your personal data

• We process your personal data in connection with your request for information, advice, demo or support in order to inform you of the status of your request. We require your mandatory details to properly process your request and to be able to respond to your satisfaction.
• At time2learn, we process the personal data for the purpose of fulfilling the contract, in particular regarding the use of the learning media on the platform provided.
• We also require certain personal data from you in relation to the investor service, for orders of the customer magazine and for press inquiries. We need such data to be able to send you the requested documents as a one-off or regularly in the future. The data is stored in special distribution lists for this purpose for the entire time during which the requested documents are being received.
• We also require personal data from you for subscriptions to our newsletter. This data is only stored for the purpose of sending you the newsletter.
• If you wish to purchase software or hardware products in our SLH-Shop, you need a customer account to complete the purchase. We require personal data so that we can send you the items ordered. If you pay by credit card, additional information is required for the purposes of completing the payment. This information is also only processed for the purposes of completing the payment and/or delivering the product.
• If you wish to leave a comment on our blog, we require your name and email address to allow us to get in touch with you in case of any queries.
• If you have given us your personal data when purchasing a product or service, we will inform you of related products and services via email. You can opt out of these notifications at any time and at no extra charge by clicking on a link in the email or message in question (for more information please see point 8 below)
• Provided this is required in order to respond to your requests regarding investor service, customer magazine orders and press inquiries, your personal data will be stored in our customer and interested parties databases. Other than for the purposes listed above, your data will only be used in our customer and interested parties databases with your consent. The use of this data is

Legitimate interests pursued by the controller:

• Exercising and defending legal claims
• Guarantee of the IT security and the IT standards in the company
• Prevention of criminal acts
• Measures for the development of the business management and further services and products

4. With whom do we share this data? / recipients or categories of recipients of the personal data

We store all the information you enter on our website or make available otherwise on our or third party servers in Switzerland or in a Member State of the European Union, mainly Germany. Only the relevant departments and/or people within our company have access to the data in order to process your requests and wishes. We will not sell, lease or otherwise grant access to your data to third parties. Personal data is only transferred to government institutions and agencies to the extent mandatory under national laws. Provided the applicable laws allow this, we are entitled to share the data within the Swiss Learning Hub. Our employees are obliged to maintain strict secrecy and confidentiality.

Transferring personal data to a third party:

Personal data is transferred between associated companies in Switzerland.

5. Which tools do we use to measure audience reach?

5.1 Google Analytics und Google Remarketing

This website uses Google Analytics and Google Remarketing. These are services provided by Google, Inc. (“Google”). Google uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. 
On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. 
Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en.
Further information concerning the terms and conditions of use and data privacy can be found at https://tools.google.com/dlpage/gaoptout?hl=en or https://support.google.com/analytics/answer/6004245?hl=en or https://support.google.com/adwordspolicy/answer/143465?hl=en. Please note that on this website, Google Analytics and Google Remarketing code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).

Right to object

Insofar as the processing of your data takes place in order to safeguard legitimate interests, you have the right to object to this processing at any time using the contact data specified, if your particular situation gives rise to reasons that prevent such data processing. We will then no longer process your data, unless it is based predominantly in our own legitimate interest.

Name and Contact Details of our internal Data Protection Coordinator

You may direct any inquiries or complaints related to the processing of your personal data to our Data Protections Coordinator to datenschutz@swisslearninghub.com.

Last Update: 10.03.2023