To remain competitive, companies must continuously develop and use the skills of their employees and – almost more importantly – those of their customers. The development of work-related competencies for employees on the one hand and purchase-decisive competencies for customers on the other is increasingly distributed and takes place online.

The design of such a networked competence development requires companies to think from a strategic, methodical-didactical as well as a technological perspective. The following article* describes these three perspectives and provides a working model (learning house, competence set, learning hub) for each perspective, which is intended to support the training specialists in the companies.

“Handbuch Kompetenzentwicklung im Netz” Ed.: John Erpenbeck | Werner Sauter. Schäffer/Poeschel Publishing House, March 2017, pp. 449 – 471.