Privacy Policy

Thank you for visiting our website and for your interest in our company, products and services. Transparency about data protection and data security for our website visitors, customers and contractual partners is very important to us. We take the protection of your personal data very seriously in all our business processes. Below you will find information about how we collect and process personal data. In doing so, we comply with the applicable data protection legislation, in particular the Swiss Data Protection Act (DPA), the associated ordinances and the European General Data Protection Regulation (GDPR). Whether and to what extent these laws are applicable, however, depends on each individual case.

If you provide us with personal data of third parties, we ask you to ensure that these persons are aware of this Privacy Policy and that you only share their personal data with us if permitted to do so and if the corresponding personal data is correct.

Name and contact details of the controller

Swiss Learning Hub AG, Maneggstrasse 17, 8041 Zurich (we, us, SLH AG) is responsible for the data processing activities described in this Privacy Policy. An overview of the Swiss Learning Hub structure can be found here: https://www.swisslearninghub.com/en/about-us/. You can contact us at the following address if you have any data protection concerns:

Email: datenschutz@swisslearninghub.com
Phone number: +41 44 543 26 11

Which of your personal data do we process?

We currently collect the following categories of data (note: not all tools and services are offered on all local sites):

• Information, consulting and demo enquiries or contact and support forms for products and services, event registrations, white paper downloads:
  • Mandatory fields: Title, first name, surname, company name, email address
  • Optional fields: Phone number
  • Technical information: IP address
• Access and use of time2learn platforms (Young Talents, Professionals and My Skills):
  • Personal data, login data, learning data & activity data
• Website visit: When you access our website or a web-based service, our web servers automatically record the type of web browser and operating system used, the domain name of the internet service provider, the IP address of the computer used, the website from which you are visiting us, the pages you visit on our site and the time, date and duration of the visit.
• Newsletter:
  • Mandatory fields: Title, first name, surname and email address
  • Optional fields: Phone
• Online application:
  • Mandatory fields: First name, surname, email address, date of birth, phone, gender, profession, nationality, home town, marital status, language, picture, CV, references, diplomas/certificates, letter of motivation, source of information of open application (mandatory fields).
  • In addition, to the extent permitted by law, we also obtain data from publicly accessible sources such as the debt collection register, land registers, commercial registers or the internet. Furthermore, we obtain specific data from authorities and other third parties

You provide us with all this data on a voluntary basis. We only use this data for the purposes stated in this Privacy Policy. Your data is forwarded by us to the responsible office within the company and deleted in accordance with the applicable statutory retention periods. Section 8 contains information about your rights, for example how you can object to the processing or request rectification of your personal data.

For what purposes do we use your data?

We primarily process personal data that we receive during our business relationship with you or that we collect from you when operating our website, apps and other applications. This includes in particular:

• We process your personal data based on enquiries you submit regarding information, advice, demos and support so that we can inform you about the status of your enquiry. We require your mandatory information in order to process your enquiry correctly and answer it to your satisfaction.
• With respect to the time2learn platforms, training courses and orders for products and services, we process personal data for the purpose of fulfilling the contract.
• You also need to provide us with certain mandatory personal details for the investor service, for customer magazine orders and for media enquiries. This data is required so that we can send you the requested documents on a one-off basis or in the future. For this purpose, this data is stored in special distribution lists for the entire subscription period.
• We also need your personal data in order to send you our newsletter. This data is only stored for the purpose of delivering the newsletter.
• If you want to leave a comment on our blog, we will need your name and email address so that we can contact you if we have any queries.
• If you gave us your personal data when purchasing a product or service, we will inform you about similar products and services by email. You can stop these notifications at any time and at no cost by clicking on a link in the relevant email or message (see Section 8 for more information).
• Your personal data will be stored in our customer and prospective customer database if this is necessary to answer your enquiries about the investor service, to order the customer magazine and for media enquiries. Beyond the purposes stated here, your data will only be used in our customer and prospective customer database with your consent. Use of this data shall be limited to the purposes of advertising and market and opinion research. You can revoke your consent at any time with effect for the future.
• With your express consent, we can use the contact details you have provided (post, email, SMS, phone, fax) to get in touch for marketing/advertising purposes or an opinion survey relating to our company. This includes, for example, information about our company’s products. Section 8 contains information about your rights, for example how you can revoke your consent or correct your personal data.

In addition, we also process your personal data for the following purposes, where permitted and where we deem it appropriate, in which we and, in some cases, third parties have a legitimate interest corresponding to the purpose:

• Provision and development of our products, services and websites, apps and other platforms on which we have a presence;
• Optimisation of our website, to increase user-friendliness, effectiveness and security, as well as for statistical purposes of website use;
• Communication with third parties and processing of their requests (e.g. job applications, media enquiries);
• Assertion of legal claims and defence in legal disputes
• Guarantee of IT security and IT operation of our websites and platforms
• Prevention and investigation of criminal offences and other misconduct (combating fraud, internal investigations)
• Measures for business management and further development of services and products
• Acquisition and sale of business divisions, companies or parts of companies and other corporate transactions and the transfer of personal data related thereto as well as measures for business management and compliance with legal and regulatory obligations as well as internal regulations.

If you have given us your consent to the processing of your personal data for specific purposes, for example when subscribing to a newsletter, this data will be processed on the basis of this consent, unless another legal basis exists or is required. You can revoke your consent at any time with effect for the future. However, revoking your consent does not affect the lawfulness of any processing carried out prior to such a declaration.

Who has access to this data? / Recipients or categories of recipients of personal data and data transmission abroad

As part of our business activities and for the aforementioned purposes, we also share personal data with third parties, insofar as this is legally permissible and deemed necessary at our discretion. This may occur either because these third parties process the data on our behalf or because they require the data for their own purposes. This affects the following recipients in particular:

• Our service providers (e.g. banks, insurers), including processors (e.g. IT providers);
• dealers, suppliers, subcontractors and other business partners;
• clients;
• domestic and foreign authorities or courts;
• the media;
• the public, including users of our websites and social media;
• competitors, industry organisations, associations, organisations and other bodies;
• affiliated companies;
• acquiring parties or parties interested in the acquisition of business divisions, companies or other parts of us;
• other parties in potential or actual legal proceedings.

Some of these recipients are located domestically, but they can also be located overseas. If a recipient is located in a country without adequate data protection, we contractually oblige this party to comply with the applicable data protection provisions using the European Commission’s standard contractual clauses, unless the recipient is already subject to a legally recognised set of rules to ensure data protection and we are not able to rely on an exemption provision.

We store all the information that you provide to us when you enter it on our website or in some other way on our servers or those of a third party in Switzerland or a country of the European Union, primarily in Germany. Your data will only be accessed by the offices within our company that are responsible for processing your enquiries and requests. We will not sell, lease or otherwise make your data available to third parties. Personal data is only transferred to state institutions and authorities within the framework of mandatory legal provisions. We are entitled to share the data within Swiss Learning Hub AG if applicable laws allow. Our employees are bound to secrecy and confidentiality.

Which tools do we use to measure reach?

5.1 Cookies

We use “cookies” in various places on our website. Cookies are small text files that are stored by the web browser on your computer or mobile device. Cookies are not harmful to your computer, do not contain any viruses and are automatically deleted when they expire. Some cookies expire when you end your internet session, while others are stored for a certain period of time.

The cookies on our website do not collect any personal data. We use cookies to make it easier for you to visit our website and to customise it to your needs. You can of course also view our website without cookies. You can disable the storage of cookies on your computer via your browser settings. You can also delete existing cookies via the browser settings. In this case, however, you may not be able to use all of the functions on our website. For more information about cookies, please read our Cookie Policy.

5.2 Google Analytics

Our website uses Google Analytics. These are services provided by Google Inc. (“Google”). Google uses “cookies”, i.e. text files that are saved on your computer and facilitate the analysis of your use of the website. The information that is generated by the cookie about your use of this website is usually transmitted to a Google server in the USA where it is stored. If IP anonymisation is activated on this website, your IP address will be truncated beforehand by Google within member states of the European Union or in the countries and territories of other signatories of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. Google will use this information on behalf of the operator for the purpose of evaluating your use of the website, compiling reports on website activity, and providing other services relating to website utilisation and internet usage vis-à-vis the website operator. The IP address transmitted by your browser as part of Google Analytics is not associated with other data available to Google. You can prevent the storage of cookies in the settings of your browser; please note, however, that you may not be able to make full use of all the functions of this website if you do so. You can also prevent the collection of data generated by the cookie regarding your use of the website (including your IP address) to Google as well as the processing of this data by Google, by downloading and installing the browser plug-in available at the following link.

The current link is https://tools.google.com/dlpage/gaoptout?hl=en-GB.

For more information, please visit https://support.google.com/adspolicy/answer/143465?hl=en-GB (general information on Google Analytics and data protection).

How do we protect your data?

To ensure the security of your data on our website and our systems, we take appropriate technical and organisational measures to protect your data from loss, destruction, unauthorised access and manipulation. The measures we use are subject to continuous development in line with technological developments.

When you visit this website, your data is transported via an open network that is accessible to everyone. Data can therefore be transmitted across borders, even if you and SLH AG are located in the same country. This poses the following risks in particular: Data can be intercepted and viewed by third parties, which allows these third parties to draw conclusions about any existing or future business relationship between you and SLH AG.

Please also be aware that the information you transmit to SLH AG or have transmitted to SLH AG by electronic means, in particular by email or text message etc., is normally not encrypted. Even if the transmission is encrypted, the recipient and sender (metadata) are not encrypted. It may therefore be possible for third parties to draw conclusions about an existing or future business relationship with SLH AG.

Please note that, for technical reasons, email communication is neither confidential nor secure. Please do not send us any confidential information by email.

SLH AG also expressly draws attention to the risk of viruses and the possibility of targeted hacker attacks. To combat viruses, we recommend using the latest browser versions and installing anti-virus software with continuous updates. In general, you should always refrain from opening emails of unknown origin and unexpected email attachments.

External Links

On our websites, we use links to external sites that are specially marked and whose content is not stored on our server. The external content of these links was checked when the links were first created. However, we cannot guarantee that the content has not been changed by the respective providers in the meantime. If you notice that the content of external providers violates applicable law, please let us know.
This Privacy Policy only applies to content on our servers.

Our Social Media Channels

8.1 General

We maintain publicly accessible profiles on social networks in order to communicate with interested parties, customers and business partners, and to provide information about our services and offers. The purpose of our social media pages is to ensure the broadest possible presence on the internet and to enable timely communication and interaction with users and visitors to the pages. The platforms are also used for marketing purposes.

We currently have pages/channels on the following platforms:

• LinkedIn (provider: LinkedIn Ireland Unlimited Company, Dublin, Ireland)
• YouTube (provider: Google Ireland Limited, Dublin, Ireland)

When you visit our profiles on these platforms, your personal data may be processed by the respective platform providers. This happens in particular if you are logged in with a user account, which means that the visit can be directly assigned to your profile. But even without an active login or your own account, personal data may be processed, e.g. through the collection of IP addresses, the use of cookies or other tracking technologies. The platform providers can use this data to create comprehensive user profiles in which interests, preferences and interactions are stored. These profiles can be used, among other things, to display personalised advertising within and outside the respective platform, in many cases also across devices, i.e. regardless of which end device you are or were logged in on.

Please note that we do not have complete influence on the processing of personal data carried out by the platform providers. The scope and purpose of this processing is governed by the respective data protection provisions of the providers. Refer to the following privacy policies for more information:

• YouTube: https://policies.google.com/privacy?hl=en&gl=en
• LinkedIn: https://www.linkedin.com/legal/privacy-policy?_l=en
• Vimeo: https://vimeo.com/privacy

When you visit our social media pages, use of the respective service and its functions is under your own responsibility. The providers describe in their privacy policies (see links above) what information the social media platform receives and how it is used.

We would like to point out that the data collected about you in this context will be processed by the platforms and may be transferred to countries outside the European Union, in particular the USA. According to their own statements, the aforementioned platform operators maintain an adequate level of data protection.

To exercise your rights as a data subject, you can contact us or the provider of the social media platform. If one party is not responsible for responding or must receive the information from the other party, we or the provider will then forward your enquiry to the respective partner. Please contact the operator of the social media platform directly if you have any questions about profile creation or data processing when using the website. If you have any questions about the processing of your interaction with us on our site, please send a message using the above contact details.

8.2 LinkedIn

If you visit our LinkedIn page, LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (hereinafter referred to as “LinkedIn”) will process your personal data in accordance with its privacy policy (see link above). We would like to point out that use of this LinkedIn fan page and its functions is under your own responsibility. This applies in particular to the use of interactive functions (e.g. commenting, sharing or rating). When you interact with our LinkedIn profile, we receive the following personal data:

• Surname, first name
• Gender
• Email address
• Phone numbers
• Job title and company
• Place of residence
• Information you send us in your message.

When our LinkedIn profile is accessed, LinkedIn also processes users’ personal data (e.g. IP address, device information, interactions with content) in order to compile usage statistics and display adverts. LinkedIn can assign the visit to your profile if you are logged in to the site. Even if you are not logged in, LinkedIn can record your IP address or use cookies, among other things. Our processing purposes are listed in Section 8.1 above. Use the following link if you want to disable LinkedIn’s advertising cookies: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out. Data is transmitted to the USA on the basis of the EU Commission’s standard contractual clauses. Details can be found here: https://www.linkedin.com/legal/l/dpa and https://www.linkedin.com/legal/l/eu-sccs.

We have concluded a joint processing agreement with LinkedIn (Controller Addendum), which specifies which data processing operations we or LinkedIn are responsible for when you visit our LinkedIn page. You can view this agreement at the following link: https://legal.linkedin.com/pages-joint-controller-addendum.

8.3 YouTube

If you visit our YouTube channel, Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland will process your personal data in accordance with its privacy policy (see link above). Our processing purposes are listed in Section 8.1 above. When you access our channel or watch our videos, YouTube collects data such as your IP address, device information, location data, search queries and interactions with the content. Google can link this information to existing Google accounts, provided you are logged in, and uses it for profiling and personalised advertising, among other things.

Data is transmitted to the USA on the basis of the EU Commission’s standard contractual clauses. In addition, Google Ireland Limited (YouTube) fulfils the data protection provisions of the EU and Switzerland, as well as the British extension of the data protection provisions of the EU and the USA.

How do we use artificial intelligence?

We use artificial intelligence (AI) technologies in certain areas of our business activities to improve our services, optimise internal processes or interact with you.

This may involve the processing of personal data, especially if you interact with AI-supported functions or if such systems are used to evaluate communication or user behaviour. This applies, for example:

• AI-supported analysis of texts (e.g. emails or form content),
• Decision-making support for internal processes (e.g. risk assessment),
• Personalisation of offers or content on our website.

Processing is always carried out for a specific purpose, in proportion and in compliance with the applicable data protection regulations.

Automated individual decisions with legal effect or significant impairment for data subjects are not made without human intervention, unless you have expressly consented or the legal basis permits this.

If consent is required for the use of certain AI technologies, we will obtain this separately. The option to revoke consent is possible at any time with effect for the future.

We will be happy to provide you with further information on how AI is used specifically and the relevant systems on request.

What are your rights in relation to your personal data?

As a data subject, you have the right to information about your personal data, to the rectification and erasure of your data, to the restriction of its processing and to data portability at any time. Please contact the controller using the contact details provided. You can also make use of your right to lodge a complaint with the supervisory authority responsible for the respective country.

On request, we will be happy to inform you in writing whether personal data concerning you is stored by us and, if so, which types. If, despite our continuous efforts to ensure that your data is up to date and accurate, we have stored incorrect information, we will be happy to correct your data. Under certain conditions, you also have the right to restrict, delete or transfer your personal data stored by us. If you wish to delete your user account, please send an email to datenschutz@swisslearninghub.com. If you no longer wish to receive newsletters from us, you can unsubscribe at any time by clicking on the unsubscribe link contained in every newsletter. If you generally do not wish to receive advertising information and offers, either by post, email, text message, fax or phone, or if you wish to revoke your consent, you can also write to us or send us an email at any time. If you do not want us to collect and analyse information about your behaviour on our website or (mobile) applications via reach measurement, you can proceed as described under Section 5.

If we have any doubts about your identity, we may ask you to send us clarifying information (e.g. a redacted copy of your identity card with your first name and surname, address and date of birth).

Please note, however, that we reserve the right to enforce statutory restrictions on our part, for example if we are obliged to retain or process certain data, have an overriding interest (insofar as we may invoke such interests) or need the data to assert claims. If the exercise of your aforementioned rights conflicts with contractual agreements with us, their exercise may have consequences, e.g. early contract termination or cost implications. If this is the case, we will inform you in advance unless it has already been contractually agreed upon.

For all questions relating to the processing of your personal data in our company, suggestions or complaints, please contact us by email at datenschutz@swisslearninghub.com or by post at the address of Swiss Learning Hub AG.

When are changes made to the Privacy Policy?

Our Privacy Policy is revised and updated on a regular basis in order to comply with the applicable statutory data protection provisions. We publish updates on our website from time to time. This allows you to see the current status right away.

 

Last updated: 13 May 2025

Version: 2.0